Return Policy

Last Updated: 25/11/2025

At CCTV System Zone, we want you to shop with confidence. If you face any issue with a product, we’re here to help. Please read our Return Policy carefully.

1. Return Eligibility

You may request a return if the item meets the following conditions:

• The item is damaged, defective, or not as described.

• You received the wrong product.

• The item must be returned within 48 hours of delivery.

• The product must be unused, in original condition, and include:

  • Original packaging

  • Accessories

  • Warranty card (if applicable)

  • Invoice/receipt

2. Non-Returnable Items

Some products cannot be returned, such as:

• Physically damaged items due to customer misuse

• Burnt, broken, or water-damaged products

• Installed or used items (e.g., CCTV cameras that have already been mounted)

• Discounted, clearance, or special-offer items

• Custom or specially ordered products

3. Return Process

To request a return:

1. Contact us within 48 hours of receiving the product.

2. Provide clear photos/videos of the issue (damage, wrong item, etc.).

3. Our team will review and approve your request if it meets policy conditions.

4. Once approved, we will guide you through the return or replacement steps.

4. Replacement Policy

• If your return is approved, you may receive a replacement of the same product.

• If the item is out of stock, you may choose:

  • A refund, or

  • A different product of equal value (with price adjustment if needed)

5. Refund Policy

Refunds are issued only when:

• The replacement item is unavailable, or

• The product cannot be repaired or serviced

Refund Methods:

• Mobile Banking (bKash/Nagad/Rocket)

• Bank Transfer

• Processing time: 3–7 working days

Delivery charges are non-refundable unless we delivered a wrong or defective item.

6. Return Shipping

• If the product delivered was wrong, damaged, or defective, we cover the return shipping cost.

• If the customer changes mind or purchased by mistake, the customer must bear the return shipping cost (only applicable if return is accepted).

7. Cancellation Policy

• Orders can be canceled before shipping.

• Once shipped, orders cannot be canceled and must follow the return process.

8. Contact Us

For return or refund support, please contact:

📞 Phone: +880 1704 808 077
📩 Email: cctvsystemzone@gmail.com
💬 Facebook Page: https://www.facebook.com/cctvsystemzone/